Tools, applications, and technologies powering business and personal computing.
The PCTech – HelpDesk course prepares learners to become skilled IT support professionals who can diagnose, troubleshoot, and resolve common computer and network issues. You’ll gain practical, hands-on experience to deliver technical assistance in real-world environments — from office desktops to enterprise systems.
Practical, Job-Ready Skills – Master the technical and communication skills needed for IT support roles.
Hands-on Troubleshooting Labs – Work on simulated computer, software, and network issues.
Comprehensive Coverage – Learn hardware, operating systems, networking, and customer service essentials.
Certification Pathway – Prepares learners for CompTIA A+, Microsoft 365 Fundamentals, and similar certifications.
Career-Focused Training – Aligned with industry needs for entry-level IT and helpdesk positions.
Every organization depends on reliable IT support to stay productive.
Helpdesk professionals are in high demand across all industries.
Strong troubleshooting and communication skills can fast-track your IT career.
This course bridges the gap between basic computer literacy and professional technical support.
By the end of this course, you’ll be able to:
Identify and troubleshoot common computer hardware and software issues.
Install, configure, and maintain operating systems and basic network connections.
Provide remote and in-person technical support efficiently.
Communicate effectively with non-technical users.
Apply best practices for ticketing systems, escalation, and customer service.
Be prepared for entry-level IT support or helpdesk technician roles.
