PCTech – HelpDesk Support

Learn how networks work, set up LAN/Wi-Fi, troubleshoot connectivity issues, and ensure network security basics.

Introduction to Networking

1. How Networks Work

  • A network is a group of devices (computers, phones, printers) that can communicate with each other.

  • Devices talk using IP addresses and follow rules called protocols (like TCP/IP).

  • Networks can be wired (Ethernet cables) or wireless (Wi-Fi).

2. Setting Up a LAN/Wi-Fi

  • LAN (Local Area Network) connects devices in one location, like your home or office.

  • Wi-Fi allows devices to connect without cables.

  • To set up:

    1. Connect a router to your internet.

    2. Connect devices via Ethernet cables or Wi-Fi password.

    3. Assign IP addresses automatically (DHCP) or manually.

3. Troubleshooting Connectivity Issues

  • Common problems: slow internet, no connection, or device not visible.

  • Basic steps:

    1. Check cables and Wi-Fi signal.

    2. Restart router or device.

    3. Use ping to check connectivity.

    4. Check IP settings and firewall rules.

4. Basic Network Security

  • Protect your network to keep data safe:

    • Use strong Wi-Fi passwords.

    • Enable encryption (WPA3 is best).

    • Keep your router and devices updated.

    • Limit guest access and monitor connected devices.

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