Customer Service Skills Series

CHF 85.00

This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress.

Description

Course 01 – Understanding Customer Service 31m
Course 02 – Focusing on the Customer 7m
Course 03 – Customer Service and the Telephone 8m
Course 04 – Handling Complaints 12m
Course 05 – Enduring Stress 12m