ITIL® Continual Service Improvement Online Training Series
Training Series Overview
Continual service improvement should be an integral part of every stage of the ITIL® service management framework. ITIL® Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.
Career Path: ITIL® Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
The ITIL® Foundation Certificate is a required prerequisite. The exam format is as follows:
- Multiple choice examination questions
- Eight questions per paper
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed book
Available PDUs for this Course Series: 22
By completing this course series, you will earn 22 PDUs. itSM Solutions, a CareerAcademy is a partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute (PMI®) and its courses have been approved for PDUs.
Available ITIL® Credits for this Course Series: 3
By completing this course series, you will earn 3 ITIL® Credits.
Available CEUs for Course Series Completion: 6
Students can earn up to 6 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.