ITIL® Operational Support & Analysis (OSA) Online Training Series
Training Series Overview
This training series covers the concepts of ITIL® Operational Support & Analysis. Students will learn about service operation processes and OSA common activities. Students will also learn about service operation functions and how to organize and implement these concepts.
Career Path: ITIL® Operational Support & Analysis is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Available PDUs for this Course Series: 38
By completing this course series, you will earn 38 PDUs. itSM Solutions, a CareerAcademy is a partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute (PMI®) and its courses have been approved for PDUs.
Available ITIL® Credits for this Course Series: 4
By completing this course series, you will earn 4 ITIL® Credits.
Available CEUs for Course Series Completion: 8
Students can earn up to 8 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.