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Tools, applications, and technologies powering business and personal computing.

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Course Content
What You’ll Learn
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Introduction to IT Service Management
ITIL v4 Service Management Concepts
Service Lifecycle & Practices
ITIL v4 Practices in Action
Tools & Automation
Real-World Applications & Case Studies
Why This Course Matters
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Why This Course Matters
Course Outcome
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Course Outcome
IT Service Management (ITIL v4)

Discover ITSM tools and technologies:

  • ServiceNow, Jira Service Management, BMC Remedy

  • Monitoring, reporting, and ticketing workflows

  • Automation for improved service efficiency

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